Privacy Policy

1. Who We Are

This website is operated by 9495-4872 Québec inc., doing business as TPS Digital Services(“TPS,” “we,” “us,” or “our”), a digital marketing agency headquartered in Montréal, Québec, Canada.

For privacy inquiries, contact us at zack@tpsdigitalservices.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number
• Business information: company name, website URL, social media handles, industry, revenue range
• Qualification data: responses to our application questionnaire
• Communications: messages you send us via forms, email, or SMS

We also automatically collect:

• Usage data: pages visited, time on site, referral source
• Device data: browser type, operating system, screen resolution
• Cookies: session identifiers, analytics cookies (see Section 7)

3. How We Use Your Information

We use collected information to:

• Process and respond to your application or inquiry
• Send transactional messages (appointment confirmations, status updates)
• Send marketing communications, including via SMS, if you have opted in
• Improve our website, services, and user experience
• Comply with legal obligations
• Manage our CRM (GoHighLevel) and internal business operations

4. SMS & Text Messaging

If you opt in to receive text messages from TPS Digital Services, we may send you appointment reminders, follow-ups, promotional offers, and service updates via SMS.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at zack@tpsdigitalservices.com.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes. Your consent to receive SMS is not a condition of purchasing any goods or services.

For full SMS terms, see our SMS Terms & Conditions.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Service providers: CRM (GoHighLevel), SMS delivery (Twilio), hosting (Vercel), analytics, email delivery
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets

All service providers are bound by contractual obligations to protect your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. CRM data is retained for the duration of our business relationship plus 3 years. You may request deletion at any time by contacting us.

7. Cookies & Analytics

We use essential cookies for site functionality and analytics cookies (Vercel Analytics) to understand traffic patterns. We do not use advertising cookies or cross-site tracking. You can disable cookies through your browser settings.

8. Your Rights

Under applicable Canadian privacy laws (PIPEDA, Québec Law 25), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, email zack@tpsdigitalservices.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure database hosting, and access controls. No system is 100% secure, but we take data protection seriously.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy or your personal data, contact: